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FAQs

Guests purchasing 15 or more tickets will enjoy a 10% discount, automatically applied at checkout.

Yes, you must be able to swim 25m with a buoyancy aid on, and be confident in the water. It is very likely for you to go underwater. You also have to swim to the Aqua Park to gain access.

Yes. The minimum number of bookings for a session to go ahead is 10. If this minimum number is not met we reserve the right to move a booking to an alternative session.

No, there is a 200m walk to the Aqua Park – we advise you bring your own beach shoes for the walk to the Aqua Park.
No trainers or hard soled shoes are allowed on the Aqua Park, barefoot is ok. We have wet shoes to purchase, please do not bring your own, they are not permitted in the reservoir.

Yes, please pay via the RingGo app using our site number 50900. Parking at Bewl Water costs £4 for 1 hour, £6.50 for 4 hours, or £8.50 for the entire day.

We advise at least 30 minutes before your session to give you time to check in, get changed and attend your safety briefing.

Yes, your ticket price includes the use of a Bewl Water Aqua Park wetsuit and buoyancy aid. All Aqua park participants must wear a swimming costume under their Aqua park wetsuit.

All participants are always advised to wear a wetsuit when the water temperature is 15 degrees and under.

We strongly advise not to participate if you are pregnant.
Yes all jewellery must be removed before you enter the park, including ALL removable earrings. If you have recently had any piercings we can provide tape to cover them.
Yes you can, however they MUST be secured by a chest harness – wearing a camera is at your own risk. We cannot be held responsible for any lost devices.

It is strongly advised not to wear your spectacles or contact lenses on the Aqua Park, prescription goggles are a good alternative. If you have to wear your glasses, this is done entirely at your own risk, as there is a high chance of losing or damaging them.

You do have to be able to pull yourself up out of the water, and it can be very tiring. You don’t have to be very fit to take part; however it is a very active sport.
Yes, you can wear swimming goggles.
Unfortunately you cannot wear any loose clothing on the Aqua Park, therefore we do not allow any fancy dress of any sort on the park.
It is mandatory for children under13 to have an adult on The Aqua Park with them. A 1:3 three ratio for 6-year-olds to 13-year-olds.
Yes, the Aqua Park is fun and challenging for both adults and children, there are parts of the park that the adults will struggle with, and other parts the children will struggle with, but it is great fun for everyone.
No, unfortunately we don’t offer any group discounts on our Aqua Park, although we do offer special rates for exclusive hire.
You still take part in the rain. Our theory is…you are going to get wet anyway!!… It is good fun in the rain.
Bewl Water monitors the Weather via the MET office and will temporarily postpone sessions in the event of high winds and/or lightning in the locality.
Yes you can leave before the hour is up, however you cannot return to the aqua park once you have left.
Unfortunately we cannot guarantee getting you onto the park if you miss your session. We will try our best to help you, but we cannot be held responsible for traffic. If you are late do not expect a refund. Leave plenty of time for your journey.
Yes there are fish in the lake – all harmless.
Yes you can, you just need to add an hour onto your booking, and make us aware on arrival you have more than 1 hour booked. Please note it is quite tiring and normally 1 hour is enough for the average person.
We provide lockers and advise you bring your own padlock; we recommend a combination padlock; we also sell combination padlocks at reception.

Yes, ample parking is available onsite at Bewl Water.

All property left at owners’ risk Bewl Water Aqua Park (Elite Leisure) accept no responsibility for lost, stolen or damaged property.

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Bewl Water, Bewlbridge Lane, Tunbridge Wells TN3 8JH

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Activities.Aquapark@bewlwater.co.uk

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